1. TERMS AND DEFINITIONS

1. Introduction
Kindraza Youth Skills and Development Organization (“Kindraza,” “we,” “our,” or “us”) is a non-profit organization incorporated under the laws of Ontario, Canada. We are committed to protecting the privacy of all individuals who interact with our organization, including parents, guardians, program participants, website visitors, and donors.
This Privacy Policy describes how we collect, use, disclose, store, and protect personal information in connection with our website (www.kindraza.org), programs, camps, workshops, and related services. It applies to all personal information we collect, whether online or offline.
By using our website or registering for our programs, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our services.
Given that our programs are designed for minors between the ages of 12 and 16, we take the privacy and safety of young people with the utmost seriousness. We collect personal information from parents and guardians on behalf of minor participants, and we do not knowingly collect personal information directly from children under the age of 13 without verifiable parental consent.

2. Applicable Law
Kindraza complies with the following privacy legislation:
• The Personal Information Protection and Electronic Documents Act (PIPEDA), which governs the collection, use, and disclosure of personal information in the course of commercial activities;
• Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA), where applicable;
• Canada’s Anti-Spam Legislation (CASL), which governs electronic commercial messages;
• Any other applicable federal or provincial privacy legislation.
Where our activities fall outside the scope of PIPEDA, we nonetheless apply its principles as a best practice standard.

3. Personal Information We Collect

3.1 Registration and Program Enrollment
When a parent or guardian registers a teen for a Kindraza program, camp, or workshop, we collect the following information:
• Full name and age of the participant
• Name, email address, phone number, and mailing address of the parent or guardian
• Emergency contact information (name, relationship, and phone number)
• Health and allergy information relevant to the participant’s safety during in-person programming
• Payment information (processed securely through Stripe or PayPal; see Section 6)
Health and allergy information is collected solely for the purpose of safeguarding participant wellbeing during in-person activities. This information is treated as sensitive personal data and handled with enhanced protections.

3.2 Website and Contact Form
When you visit www.kindraza.org or submit an inquiry through our contact form, we may collect:
• Your name and email address (as provided in the contact form)
• The content of your message or inquiry
• Technical data such as your IP address, browser type, device type, pages visited, and time of visit, collected automatically through Tilda’s built-in analytics tools and third-party analytics providers
Contact form submissions are transmitted to and stored in MailerLite, our email marketing and customer relationship management platform.

3.3 Marketing Communications
If you subscribe to our newsletter or opt in to receive updates, we collect your name and email address for the purpose of sending program information, news, and updates. All marketing emails are managed through MailerLite. You may withdraw your consent to receive marketing communications at any time by clicking the “Unsubscribe” link in any email or by contacting us at privacy@kindraza.org.
3.4 Photography and Videography
Kindraza may photograph or film participants during programs and events for use in marketing materials, social media, our website, and promotional content. Prior to participation in any program, we obtain written consent from the parent or guardian of each minor participant. No images or footage of minors will be used without prior consent. Consent may be withdrawn at any time by notifying us in writing at privacy@kindraza.org.

3.5 Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. These may include:
• Essential cookies required for basic website functionality;
• Analytics cookies placed by Tilda’s platform and potentially by Google Analytics or similar services, which help us understand how visitors interact with our website;
• Social media pixels, including those from Facebook and Instagram, which may track visits to our website for the purpose of measuring the effectiveness of our advertising and enabling targeted advertising on those platforms.
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described in this Policy.

4. How We Use Personal Information
We use the personal information we collect for the following purposes:
• To process registrations and enrollments for programs, camps, and workshops;
• To communicate with parents and guardians regarding program details, scheduling, updates, and safety information;
• To ensure the safety and wellbeing of participants during in-person activities, including management of health and allergy information;
• To process payments securely through our third-party payment providers;
• To send newsletters, updates, and promotional communications to individuals who have opted in;
• To improve our website, programs, and services through analytics data;
• To comply with applicable legal obligations;
• To promote our programs through marketing materials, including photographs and videos where consent has been obtained.
We will not use your personal information for any purpose that is incompatible with the purposes described above without first obtaining your consent.

5. Disclosure of Personal Information

5.1 Third-Party Service Providers
We may share personal information with trusted third-party service providers who assist us in delivering our programs and services. These providers are contractually obligated to handle personal information only as directed by Kindraza and in accordance with applicable privacy legislation. Our current service providers include:
• Stripe — payment processing (kindraza.org/privacy-policy and stripe.com/privacy)
• Square — payment processing (https://squareup.com/ca/en/legal/general/privacy)
• PayPal — payment processing (paypal.com/privacy)
• Luma — event registration and ticketing (lu.ma/privacy)
• Eventbrite — event registration and ticketing (eventbrite.ca/privacypolicy)
• MailerLite — email marketing and contact management (mailerlite.com/legal/privacy-policy)
• Tilda — website hosting and analytics (tilda.cc/privacy)
When you register through Luma, Eventbrite, or another third-party platform, that platform’s own privacy policy also applies to the information you provide directly to them. We encourage you to review those policies.

5.2 Legal Disclosure
We may disclose personal information without consent if required to do so by law, court order, or government authority, or if we believe in good faith that disclosure is necessary to protect the safety of any person, prevent fraud, or enforce our legal rights.

5.3 No Sale of Personal Information
Kindraza does not sell, rent, or trade personal information to third parties for commercial purposes. We are a non-profit organization and do not engage in data brokerage activities.

6. Payment Information
Payments made through our website are processed by Stripe or Square, both of which are industry-standard, PCI-DSS compliant payment processors. Kindraza does not store complete credit card or banking information on its own servers. Payment data entered during transactions is handled directly by our payment processors in accordance with their respective privacy and security policies.
For payments processed through Luma or Eventbrite, those platforms’ payment terms and security practices apply.

7. Privacy of Minors
Kindraza’s programs are designed for participants between the ages of 12 and 16. We are deeply committed to protecting the privacy of young people.
• We collect personal information about minor participants exclusively from their parents or legal guardians.
• We require verifiable parental or guardian consent prior to collecting, using, or disclosing any personal information relating to a minor.
• We require written parental consent before using any photographs or footage of minor participants in marketing or promotional materials.
• We do not knowingly collect personal information directly from children under the age of 13 without parental consent.
• Health and allergy information relating to minors is disclosed only to program staff on a need-to-know basis for safety purposes.
If you believe that we have inadvertently collected personal information from a minor without proper consent, please contact us immediately at privacy@kindraza.org and we will promptly delete such information.

8. Retention of Personal Information
We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. In general:
• Registration and enrollment information is retained for the duration of the program and for a reasonable period thereafter to address any follow-up inquiries or legal matters;
• Health and allergy information is retained only for the duration of the relevant program and is securely deleted thereafter unless retention is required by law;
• Financial transaction records are retained in accordance with applicable tax and accounting requirements;
• Marketing communication preferences and contact information are retained until you withdraw consent or request deletion.
Upon request, we will securely delete or anonymize personal information that is no longer required, subject to any legal obligations to retain such records.

9. Security of Personal Information
Kindraza takes the security of personal information seriously and implements reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.
These measures include:
• Use of reputable, industry-standard third-party platforms for payment processing, registration, and communication;
• Restricting access to personal information to authorized personnel who require it to perform their duties;
• Secure transmission of data via encrypted (HTTPS) connections on our website.
While we take all reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security. In the event of a data breach that poses a risk of significant harm, we will notify affected individuals and the relevant authorities in accordance with applicable law.

10. Your Rights
Subject to applicable law, you have the following rights with respect to your personal information:
• Right of Access: You may request confirmation of whether we hold personal information about you or your child, and request a copy of that information.
• Right of Correction: You may request that we correct any inaccurate or incomplete personal information we hold.
• Right of Withdrawal of Consent: You may withdraw your consent to our use of personal information at any time, subject to legal or contractual restrictions. Withdrawal of consent may affect our ability to provide certain services.
• Right of Deletion: You may request that we delete personal information we hold about you or your child, subject to our legal obligations to retain certain records.
• Right to Opt Out of Marketing: You may unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any email or by contacting info@kindraza.org.
To exercise any of the above rights, please contact our Privacy Officer at info@kindraza.org. We will respond to requests within 30 days. We may require you to verify your identity before processing your request.

11. Electronic Communications (CASL Compliance)
In accordance with Canada’s Anti-Spam Legislation (CASL), Kindraza will only send commercial electronic messages to individuals who have provided express or implied consent to receive them. Each marketing communication will clearly identify Kindraza as the sender and include a prominent, functional unsubscribe mechanism.
You may withdraw consent to receive commercial electronic messages at any time by clicking “Unsubscribe” in any email or by contacting privacy@kindraza.org. Unsubscribe requests will be processed within 10 business days.

12. Third-Party Websites and Platforms
Our website and communications may contain links to third-party websites, including Luma, Eventbrite, Stripe, PayPal, and social media platforms. This Privacy Policy applies only to information collected by Kindraza. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party platforms before providing your personal information to them.

13. Social Media
Kindraza maintains a presence on social media platforms including Facebook, Instagram, X, Youtube and LinkedIn. If you interact with our social media accounts or pages, those platforms may collect information about your activity in accordance with their own privacy policies. We may use social media advertising pixels on our website, which enable those platforms to show our content to users who have visited our site. You may manage your advertising preferences through the settings of each respective social media platform.

14. Compliance with Rules
All attendees must comply with:

• Venue and programs rules
• Local city regulations
• Provincial laws

Failure to comply may result in removal from the programs without refund.
Please read our Terms & Conditions document for additional information.

15 Changes to This Privacy Policy
Kindraza reserves the right to update or amend this Privacy Policy at any time. Any material changes will be posted on our website at www.kindraza.org with a revised “Last Updated” date. Where required by law, we will provide direct notice of significant changes to individuals whose personal information is affected. Your continued use of our website or services following the posting of changes constitutes your acceptance of the revised Policy.

16 Contact Information and Privacy Officer
Kindraza has designated its founder and director as the Privacy Officer responsible for overseeing compliance with this Privacy Policy and applicable privacy legislation.

Privacy Officer: Natalia V.Petrova
Organization: Kindraza Youth Skills and Development Organization
Email: info@kindraza.org, natalie.v.petrova@gmail.com
Website: www.kindraza.org
Mailing Address: 18 King Street E, Suite 1400, Toronto, ON M5C 1C4

If you have a concern or complaint about our privacy practices, you may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.

1. TERMS AND DEFINITIONS

In this Agreement, the following terms have the meanings set out below:


2. Program Scope & Applicability
These Terms and Conditions govern the enrollment and participation of the Participant in all Kindraza Programs. Specific programs may have additional program-specific terms communicated at enrollment, which form part of this Agreement.

2.1 Programs Covered
• Wayfinders (8-month youth entrepreneurship and travel planning program)
• Children's Business Fair (December annual event for youth entrepreneurs)
• Zoom Teen Entrepreneurship Workshops (online sessions)
• Summer Camps (in-person, Toronto)
• Babysitting Training (in-person certification workshops)
• Any additional programs offered by the Organization from time to time

2.2 Participant Age Groups
Kindraza programs serve participants in two age groups: children under 13 years of age, and teens aged 13 to 16 years. Consent requirements and supervision standards are applied in accordance with Ontario law and best practices for each age group. The Parent/Guardian agrees to accurately disclose the Participant's age and date of birth at enrollment.

3. Enrollment & Payment Terms
3.1 Enrollment
Enrollment is confirmed upon receipt of a completed registration form and the applicable program fee or deposit. Enrollment is subject to availability. Kindraza reserves the right to decline enrollment at its discretion.

3.2 Program Fees
Program fees vary by program and are communicated at time of enrollment. For the Wayfinders program, the standard fee is $120 CAD per month for the duration of the program. Reduced-rate and scholarship options are available — families may indicate their need on the registration form and all requests are handled privately.

3.3 Payment
Payments are due on the dates specified at enrollment. A receipt will be provided upon payment. The Organization reserves the right to suspend participation where fees remain outstanding after 7 days of the due date, following written notice to the Parent/Guardian.

3.4 Trip Cost (Wayfinders Program)
For the Wayfinders program, the end-of-program trip cost is separate from the monthly program fee. The Organization may offer scholarship of up to one-third (1/3) of the Participant's trip cost. Scholarships may be awarded to a limited number of participants based on consistent demonstration of strong commitment throughout the 8-month Wayfinders program:
• Leadership and initiative: Showing positive influence among peers and taking initiative in group activities
• Teamwork: Working collaboratively with others and supporting the group
• Attendance: Maintaining strong attendance at all program sessions
• Community involvement: Participating actively in community activities and group events
• Fundraising participation: Contributing to all group fundraising efforts throughout the program
Scholarships to be awarded at Kindraza’s discretion and are not guaranteed for all participants. The final decision is based on the Participant's overall performance, commitment, and the availability of organizational funding resources. If Kindraza secures additional sponsorship or funding, more scholarship opportunities may become available.
The remaining two-thirds (2/3) is the responsibility of the Participant, to be earned through group fundraising activities, personal business activities, and the Children's Business Fair over the course of the program.
Teens who do not receive funding support will be responsible for covering the full cost of their trip.
The Organization does not guarantee a specific trip destination or total trip cost and will communicate final amounts as the program progresses.

3.5 Refund & Cancellation Policy
The following refund policy applies to all Programs unless otherwise stated in program-specific communications:
• Cancellation more than 30 days before the Program start date: full refund of fees paid, less a $25 CAD administrative fee.
• Cancellation 15 to 30 days before the Program start date: 50% refund of fees paid.
• Cancellation fewer than 14 days before the Program start date, or after the Program has commenced: no refund.
• Withdrawal from a multi-month program (e.g. Wayfinders) after commencement: no refund of fees already paid. Future monthly payments are cancelled upon 14 days' written notice.
• Program cancellation by the Organization due to insufficient enrollment, force majeure, public health orders, or other circumstances beyond the Organization's control: full refund of fees paid for undelivered sessions.
• Non-attendance, illness, or personal circumstances do not entitle the Participant to a refund or credit unless otherwise agreed in writing by the Organization.
To request a cancellation or refund, please contact the Organization in writing at the contact information provided on www.kindraza.org.

4. Liability Waiver & Release
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
4.1 Assumption of Risk
The Parent/Guardian acknowledges that participation in Kindraza Programs involves activities that carry inherent risks, which may include but are not limited to: physical activity, group interaction, handling of materials, use of technology, outdoor activities, travel, public events, and entrepreneurial activities involving financial transactions. The Parent/Guardian voluntarily assumes all such risks on behalf of the Participant.

4.2 Release of Liability
To the fullest extent permitted by Ontario law, the Parent/Guardian, on behalf of themselves and the Participant, hereby releases, waives, and discharges Kindraza – Youth Skills and Development Organization, its directors, officers, staff, volunteers, mentors, and agents (collectively, the "Released Parties") from any and all claims, damages, losses, or liabilities of any kind arising out of or in connection with the Participant's enrollment in or participation in any Program, including but not limited to claims arising from negligence of the Released Parties, except in cases of gross negligence or willful misconduct.

4.3 Indemnification
The Parent/Guardian agrees to indemnify and hold harmless the Released Parties from any claims, costs, or expenses (including reasonable legal fees) arising from the Participant's conduct during a Program or from any breach of this Agreement by the Parent/Guardian or Participant.

4.4 Online Program Liability
For online sessions (Zoom Workshops and any other virtual programming), the Organization is not responsible for technical issues arising from the Participant's internet connection, device, or software, nor for the content of external links or platforms accessed during sessions. The Parent/Guardian is responsible for ensuring appropriate supervision during online sessions for Participants under 13.

4.5 Travel Activities (Wayfinders Program)
For Travel Activities forming part of the Wayfinders program, the Parent/Guardian acknowledges that travel carries additional inherent risks. The Organization will take reasonable precautions for the safety of Participants during Travel Activities, including qualified adult supervision. However, the Organization cannot guarantee the safety of all travel conditions and is not liable for delays, cancellations, or incidents caused by third-party travel providers, weather, or circumstances outside the Organization's control. A separate Travel Consent form will be required prior to any Travel Activity.

5. Medical & Emergency Consent

5.1 Health Disclosure
The Parent/Guardian agrees to disclose, on the enrollment form, any medical conditions, allergies, dietary restrictions, medications, or other health information relevant to the Participant's safe participation in the Program. The Parent/Guardian agrees to notify the Organization promptly of any changes to this information during the Program.

5.2 Emergency Medical Authorization
In the event of a medical emergency involving the Participant, and where the Parent/Guardian cannot be reached in a timely manner, the Parent/Guardian hereby authorizes the Organization and its staff to:
• Seek immediate emergency medical assistance by calling 911 or transporting the Participant to the nearest hospital or medical facility.
• Consent to emergency medical treatment on behalf of the Participant as recommended by qualified medical personnel, including but not limited to first aid, examination, and necessary treatment.
• The Organization will make all reasonable efforts to contact the Parent/Guardian and the emergency contact provided at enrollment before authorizing non-emergency treatment.
The Parent/Guardian agrees that the Organization and its staff shall not be liable for any medical decisions made in good faith under emergency circumstances.

5.3 Medication
The Organization does not administer prescription or non-prescription medication to Participants during Program sessions without prior written authorization from the Parent/Guardian. Where a Participant requires medication during a session, the Parent/Guardian must provide written instructions and, where required by law or policy, ensure the Participant's ability to self-administer.

5.4 Mental Health & Wellness
The Organization is committed to the emotional safety and wellbeing of all Participants. Staff and mentors are not licensed mental health professionals. If a Participant displays signs of significant distress during a Program, the Organization will contact the Parent/Guardian and may, in its discretion, arrange for the Participant to be collected early. The Organization encourages Parent/Guardians to proactively communicate any mental health considerations relevant to the Participant's participation.

6. Photography, Video & Media Release

6.1 Consent to Photograph and Record
Kindraza Programs may be photographed or video recorded for organizational, educational, promotional, and social media purposes. By enrolling in a Program, the Parent/Guardian grants the Organization a non-exclusive, royalty-free, perpetual license to photograph, video record, and otherwise capture the image and likeness of the Participant in connection with Program activities.

6.2 Permitted Uses
The Organization may use such images and recordings for the following purposes:
• Kindraza website (www.kindraza.org) and program materials
• Kindraza social media accounts (Instagram, Facebook, LinkedIn, and others)
• Program promotional materials, brochures, and enrollment guides
• Grant applications and non-profit reporting
• Internal organizational records and documentation

6.3 Restrictions
The Organization will not:
• Sell images of Participants to third parties for commercial gain.
• Use images or recordings in any context that is demeaning, inappropriate, or inconsistent with the Organization's values.
• Identify Participants by full name in publicly shared content without prior written consent.

6.4 Opt-Out
If the Parent/Guardian does not wish to permit photography or video recording of the Participant, they must notify the Organization in writing at enrollment. The Organization will make reasonable efforts to exclude the Participant from media capture. Please note that complete exclusion from incidental photography during group activities cannot be guaranteed.

6.5 Participant-Generated Content
Where Participants create content (e.g. videos, presentations, business pitches, or social media posts) as part of a Program activity, the Organization may share such content with attribution, subject to the privacy protections above. The Parent/Guardian may request removal of specific content by contacting the Organization in writing.

7. Code of Conduct

Kindraza is committed to providing a safe, inclusive, and respectful environment for all Participants, staff, mentors, and volunteers. All Participants and Parent/Guardians are expected to uphold the following standards.

7.1 Participant Expectations
Participants agree to:
• Treat all peers, staff, mentors, volunteers, and community members with respect and kindness.
• Arrive on time and prepared for scheduled sessions.
• Engage honestly and constructively in all program activities.
• Take responsibility for assigned tasks and commitments to the group.
• Refrain from bullying, harassment, discrimination, or exclusionary behaviour of any kind, whether in person or online.
• Respect the physical and digital property of others.
• Follow all safety instructions provided by staff or mentors.
• Represent Kindraza with integrity during public-facing activities, including fundraising events, the Children's Business Fair, and the Wayfinders trip.
• Refrain from using personal devices during sessions unless expressly permitted by staff.

7.2 Parent/Guardian Expectations
Parent/Guardians agree to:
• Communicate proactively with the Organization regarding the Participant's wellbeing, attendance, and any circumstances that may affect participation.
• Ensure the Participant arrives and is collected on time from in-person sessions.
• Refrain from undermining the authority of staff, mentors, or volunteers during sessions.
• Support the Participant's commitment to their group responsibilities, particularly for multi-month programs.
• Treat all Organization staff, mentors, volunteers, and other families with respect.

7.3 Online Session Conduct
For online sessions, Participants agree to:
• Connect from a quiet, appropriate environment.
• Keep cameras on unless otherwise instructed.
• Refrain from recording sessions without express written permission from the Organization.
• Not share session links with individuals who are not enrolled in the Program.

7.4 Consequences of Misconduct
The Organization reserves the right to address misconduct at its discretion, including:
• Verbal or written warning to the Participant and Parent/Guardian.
• Temporary suspension from one or more sessions.
• Permanent removal from the Program without refund, in cases of serious or repeated misconduct.
The Organization is committed to addressing conduct issues with fairness and proportionality, and will communicate with the Parent/Guardian throughout any conduct process.

8. Privacy & Personal Information

Kindraza collects, uses, and stores personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation. Personal information collected at enrollment (including name, date of birth, health information, and contact details) is used solely for the purposes of administering Programs and communicating with Parent/Guardians. The Organization does not sell or share personal information with third parties except as required by law or as necessary to deliver Program services (e.g. travel providers for the Wayfinders trip). Parent/Guardians may request access to or correction of their personal information by contacting the Organization at www.kindraza.org.
 Read our full Privacy Policy document for more information.

9. Intellectual Property

The site and its content, including text, graphics, branding, logos, design, layout, and other materials, are owned by or licensed to Kindraza: Youth Skills and Development Organization and are protected by applicable intellectual property laws.
Except as expressly permitted by the organization in writing or by applicable law, you may not copy, reproduce, modify, distribute, publish, display, or create derivative works from site content.

10.General Terms

10.1 Governing Law
This Agreement is governed by the laws of the Province of Ontario and the applicable laws of Canada. Any disputes arising from this Agreement shall be subject to the jurisdiction of the courts of Ontario.

10.2 Amendments
The Organization reserves the right to amend these Terms and Conditions. Parent/Guardians will be notified of material changes by email and continued participation following notification constitutes acceptance of the revised terms.

10.3 Severability
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

10.4 Entire Agreement
This Agreement, together with any program-specific addenda provided at enrollment, constitutes the entire agreement between the parties with respect to the Participant's enrollment and participation in Kindraza Programs and supersedes all prior communications.

10.5 Contact
For questions regarding these Terms and Conditions, please contact Kindraza at:
Privacy Officer: Natalia V.Petrova
Organization: Kindraza Youth Skills and Development Organization
Email: info@kindraza.org, natalie.v.petrova@gmail.com
Website: www.kindraza.org
Mailing Address: 18 King Street E, Suite 1400, Toronto, ON M5C 1C4

If you have a concern or complaint about our privacy practices, you may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.

11. Acknowledgement
By enrolling in any of Kindraza programs the Parent/Guardian confirms that they have read, understood, and agree to all terms set out in this Agreement, including the Liability Waiver (Section 4), Medical Consent (Section 5), Photo Release (Section 6), and Code of Conduct (Section 7), on behalf of the Participant enrolled.


www.kindraza.org